Shipping policy
This policy explains what shipping costs, how long it takes and what happens if something goes wrong on the way.
Shipping cost
Shipping is free on every order. There is no minimum spend, no handling fee and no surcharge.
Where we ship
We ship to Australia.
Where we ship from
Our products are made in Asia and ship from our warehouse at Building 4, 4th Floor, 58 Baiye Road, 523000, Guangdong, China.
How long it takes
Orders are processed within 1 to 3 business days, Monday to Friday. Delivery takes a further 3 to 7 business days. Most orders arrive within 4 to 10 business days of being placed.
Business days do not include weekends or public holidays. Orders placed on a weekend begin processing the next business day.
Tracking
You will receive a tracking link by email once your parcel leaves our warehouse. Tracking can take 3 to 8 business days to begin updating. That is normal and does not mean anything is wrong with your order.
Multiple parcels
If you order several items they may be packed separately and arrive on different days. You are not charged extra for this.
Insured shipping
Insured shipping is available as an optional extra at checkout. It covers your parcel if it is lost or damaged in transit. The insurance fee itself is not refundable.
Tax
Any tax we are required to collect is included in the price shown at checkout. We do not add tax after you have paid.
Customs and import charges
The price you pay at checkout is the full amount we charge you. If customs or the carrier applies a charge when your parcel is delivered, that charge is not ours and would be yours to pay. For most orders at our price level no such charge arises. We cannot tell you in advance whether a charge will apply, because that is decided by the authorities in your country and not by us.
Incorrect addresses
Please check your address carefully at checkout. If a parcel is returned to us because the address was wrong or incomplete, we can resend it once you have confirmed the correct address. A parcel that is refused or left unclaimed is treated as a return and the restocking fee in our return policy applies.
Lost or delayed parcels
If your tracking has not updated for 10 business days, email us and we will chase it with the carrier. If a parcel is confirmed lost we will send a replacement or refund you in full.
Questions
Email info@barbaraleclair.com or use our contact page. We are here Monday to Friday, 9:00 AM to 5:00 PM (AEST), and we aim to respond within 24 hours.
