Payment policy

This policy explains how you can pay, what you are charged, and what happens if a payment does not go through. It applies to every order placed on barbaraleclair.com.

Payment methods we accept

Shop Pay, Google Pay, Apple Pay, Amazon Pay, Visa and Mastercard.

These are the only methods available at checkout. If a method you expect to see is missing, it is not available for your order.

When you are charged

Payment is taken in full at the moment you place the order. We do not take deposits and we do not charge in instalments unless you choose a provider at checkout that offers this, in which case their terms apply and not ours.

The price shown at checkout is the full amount we charge you. There is no handling fee, no processing fee and no surcharge for any payment method.

Shipping cost

Shipping is free on every order. There is no minimum spend.

Tax

Any tax we are required to collect is already included in the price shown at checkout. We do not add tax after you have paid.

Customs and import charges

Our products ship from our warehouse in Guangdong, China. The price you pay at checkout is the full amount we charge you. If customs or the carrier applies a charge when your parcel is delivered, that charge is not ours and would be yours to pay. For most orders at our price level no such charge arises.

We cannot tell you in advance whether a charge will apply to your parcel, because that is decided by the authorities in your country and not by us.

Currency

Prices are shown in the currency selected at the top of the site. If your card is issued in a different currency, your bank converts the amount and may charge its own conversion fee. That fee is set by your bank, not by us.

If a payment fails

If your payment is declined the order is not placed and nothing is shipped. A declined payment sometimes leaves a temporary authorisation hold on your account which your bank releases on its own, usually within a few business days. If you see a charge for an order you never received a confirmation for, email us and we will check it.

Refunds

Refunds go back to the payment method you originally used. We cannot refund to a different card or account. Refund timing is set out in our return policy.